Privacy Policy

1. Introduction

This Privacy Policy explains how HiFi Studios LLC, doing business as The HiFi Studios ("The HiFi Studios," "we," "us," or "our"), collects, uses, stores, and discloses personal information when you visit www.thehifistudios.com, contact us, make a booking, make a payment, or otherwise interact with our studio and services.

We take privacy seriously and aim to describe our practices in a clear and accurate way. We may update this Privacy Policy from time to time by posting an updated version on our website.

By using our website, contacting us, or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with us, we may collect personal information such as:

• Name.
• Email address.
• Phone number and other contact details.
• Billing address or other payment-related contact information.
• Information you provide when making a booking or contacting us.
• Communications you send to us by email, website form, text message, or social media.
• Payment-related information processed in connection with your transaction.
• Device, browser, IP address, and website usage information collected through standard website technologies.
• Security footage collected through cameras in the studio and CCTV systems in the building.

At this time, the studio is 18+ only, and minors may not book or access the space. Because of that policy, our services are not intended for minors.

3. How We Collect Information

We may collect personal information directly from you when you:

• Visit our website.
• Submit a contact form or otherwise contact us.
• Make or request a booking.
• Make a payment.
• Communicate with us by email, phone, SMS, or social media.
• Attend the studio or enter areas monitored by security cameras or CCTV.

We may also collect certain information automatically through website technologies such as server logs, cookies, or similar tools used for site functionality, security, and basic analytics. New York business guidance emphasizes that disclosures about tracking should be accurate, plain-language, and aligned with the tools actually in use.

4. How We Use Personal Information

We may use personal information for the following purposes:

• To respond to inquiries and communicate with you.
• To manage bookings and provide studio access and related services.
• To process payments and maintain transaction records.
• To operate, maintain, and improve our website, studio, equipment, and customer experience.
• To monitor and protect the safety and security of the studio, building, equipment, guests, and property.
• To investigate incidents, enforce studio rules, and address damage, misuse, unauthorized access, or other violations.
• To comply with legal obligations and respond to lawful requests.
• To maintain business records and perform internal administrative functions.

If you separately opt in, we may send promotional text messages about studio sessions, special offers, discounts, and studio updates, as described in our "SMS and Mobile Communications" section below. SMS consent is always optional, is never required to book, and you can change your preferences at any time on your account page or by replying STOP.

5. Payments and Service Providers

We use Stripe to process payments, and Stripe may collect additional verification information if required for fraud prevention or compliance. Stripe's materials indicate that verification-related information may be collected in certain circumstances, and businesses using Stripe remain responsible for giving customers a transparent privacy notice.

We may share personal information with service providers that help us operate our business, such as payment processors, website hosting providers, scheduling tools, IT providers, and security providers, but only as reasonably necessary for them to perform services on our behalf.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

6. SMS and Mobile Communications

When you provide your mobile phone number and separately consent to receive text messages from HiFi Studios LLC, doing business as The HiFi Studios, we may use your mobile number to send the types of messages described at the time of consent, including booking and appointment reminders, service related communications, and, where separately authorized, promotional messages about The HiFi Studios.

Message frequency varies. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP.

We do not share, sell, or provide your mobile phone number or SMS messaging consent data to third parties or affiliates for marketing or promotional purposes.

Providing a phone number does not sign you up for text messages. SMS consent is optional, is not required to create an account, book, or purchase a session, and is separate from accepting our Terms and this Privacy Policy. You can change your preferences on your account page or contact us at hello@thehifistudios.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Cameras and Security

We use a camera in the studio that operates 24/7, and there is also CCTV throughout the building. We may use this footage to promote safety and security, monitor access, investigate incidents, review potential misconduct, and protect our property, equipment, customers, and legal rights.

Security footage may be reviewed by authorized personnel and may be shared when reasonably necessary with building management, security providers, insurers, law enforcement, legal advisers, or other parties involved in investigating an incident or enforcing rights and obligations.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. The FTC's business guidance emphasizes that companies should safeguard the information they collect and make privacy promises they can actually keep.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and investigate incidents. Stripe's support materials also note that some verification-related data may be retained where legally permitted or required.

Retention periods may vary depending on the type of information involved, including payment records, booking communications, website logs, and security footage.

10. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies before providing information to them.

11. Access, Corrections, and Requests

You may contact us to request access to the personal information we maintain about you or to request that we correct inaccurate information. We may need to verify your identity before responding to your request, and we may retain certain information as required or permitted by law.

To make a privacy-related request, contact us at hello@thehifistudios.com.

12. Complaints

If you have a complaint or concern about how we handle personal information, please contact us using the information below. We will review the matter and respond within a reasonable time.

13. Contact Us